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Qualitative Research
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Fifty years of the critical incident technique: 1954-2004 and beyond

Lee D. Butterfield

University of British Columbia, butterfi{at}interchange.ubc.ca

William A. Borgen

University of British Columbia, william.a.borgen{at}.ubc.ca

Norman E. Amundson

University of British Columbia, norman.e.amundson{at}ubc.ca

Asa-Sophia T. Maglio

University of British Columbia, maglio{at}telus.net

It has now been 50 years since Flanagan (1954) published his classic article on the critical incident technique (CIT) - a qualitative research method that is still widely used today. This article reviews the origin and evolution of the CIT during the past 50 years, discusses CIT’s place within the qualitative research tradition, examines the robustness of the method, and offers some recommendations for using the CIT as we look forward to its next 50 years of use. The focus of this article is primarily on the use of the CIT in counselling psychology, although other disciplines are touched upon.

Key Words: counselling psychology • critical incident technique • qualitative research • University of British Columbia

Qualitative Research, Vol. 5, No. 4, 475-497 (2005)
DOI: 10.1177/1468794105056924
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